The UK’s busiest emergency ambulance service has exited special measures for quality reasons in recognition of the major improvement in the service it offers to its patients. NHS Improvement took the decision to remove the trust from special measures following the hard work the trust has done to fix the issues it faced.
London Ambulance Service serves more than eight million people who live and work in the capital. The trust has around 5,000 staff, working across a range of roles based in 70 ambulance stations. It was placed in special measures for quality reasons in November 2015. Since then NHS Improvement has provided significant support to the trust in both clinical and governance areas.
The Care Quality Commission (CQC) recognised the improvements made by the trust and has now rated it as ‘good’ overall. The CQC particularly highlighted the examples of outstanding care given by its staff and also rated the trust as 'good' for safety.
NHS Improvement's executive medical director, Dr Kathy McLean said:
"London Ambulance Service staff should be very proud of the hard work which has led to this. Exiting special measures is a significant achievement that demonstrates the trust's dedication to improving its service for patients. The trust has a strong leadership team that can continue to deliver these improvements and provide a service that the population of London deserves."
Steve Russell, NHS Improvement’s executive regional managing director said:
“This is fantastic news and a credit to the hard work of the London Ambulance Service's staff. They are one of the first on the scene at major incidents across the capital, playing an important role in saving lives. We are delighted the trust has gained this recognition for its improvements and commitment to the people of London. The trust has an ambitious plan and we will work closely with them as they deliver it."